Ambition and partnering up
In 2017, KCB Bank Kenya embarked on an ambitious project. The aim was two-fold: to create a new offer that provides mobile money and inclusive financial services, and to improve the existing financial services of co-branded product KCB – Mpesa.
The results of all the hard work have been staggering. The team built a reliable, highly performing digital platform that has been tested on the market and improved consequently and rapidly thanks to the platform’s agility. And the team’s effort hasn’t gone unnoticed. In 2019, just a few months after the solution went live, KCB won four internationally recognized awards: Winner of Innovation in Banking and Best Regional Bank in East Africa at the African Banker Award 2019, the award for Best Digital Transformation in Online Banking at Global Business Outlook 2019, and the Best Bank in Kenya at Global Finance Awards 2019.
“The KCB Mpesa ‘new and improved’ product has been running on the Sopra Banking Software platform for several months, allowing banks to attract new customers and propose new and better services with high levels of performance.”
Head of Digital Financial Services and Mobile Payments for KCB Bank Kenya